Micro-targeting utility customers
The EFC, through funding provided by the North Carolina Urban Water Consortium, is analyzing the consumption patterns of residential customers of some of the largest utilities in North Carolina.he entire record of water, irrigation and wastewater bills for each customer is tracked through one fiscal year and analyzed to provide a complete and comprehensive analysis of residential consumption through 12 months. The EFC is working with NCSU to match the results of our analysis to survey responses on household water conservation attitude and behavior.
Direct Technical Assistance
Woodfin
Water District (pdf)
The 07-08 drought put extra pressure on the Woodfin
Sanitary Water and Sewer District. Faced with tough decisions about
rate structures and policies, District Director Joe Martin asked
the EFC to gather and analyze their customer usage data. The EFC
helped the district analyze their historical customer usage patterns,
and from that data developed a comprehensive
water conservation program (pdf). EFC analyzed the cost effectiveness
of water use restrictions, targeted conservation pricing rates and
rate structures, and conservation fixture rebate programs. Armed
with concrete information, Woodfin Water District can now be strategic
in looking for workable solutions.
Drought surcharges
In times of drought, a water utility needs the
help of its community to extend its resources. In many cases, the
utility “requests” that help through mandatory restrictions.
While outdoor water-use restrictions are effective in conserving
a dwindling supply, utilities with low base rates can suffer financially
when sales drastically decline. Some utilities have used temporary
drought surcharges to both promote conservation and revenue stability.
The Environmental Finance Center has researched and developed tools
to help other utilities consider the impact and feasibility a drought
surcharge in their community.