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Water System Capacity Development Support:
Financial Management of Water Systems

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Financial Management: Sustainable Finance and Rate Setting Support

How much are North Carolinians paying for water and wastewater service? How can water utilities set rates and rate structures that are in line with their policy objectives and maintain financial stability? Are utilities recovering sufficient revenue to cover their expenses? What are some indicators that utilities can use to self-assess their financial sustainability?

After reviewing water and wastewater rates and rate setting practices of nearly all of the local government owned and not for profit systems in North Carolina, the EFC answered these questions by creating tools and documents, and providing training to utilities and technical assistance providers.

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Inventory of current water and wastewater rates

The EFC worked with the North Carolina League of Municipalities (NCLM) to collect rate schedules from 498 local government and not-for-profit utilities across the state. The sampled utilities serve over 95 percent of all customers who are served by public owned utilities in North Carolina. The rate schedules were used to determine what residential and commercial customers of these utilities are billed for their water, irrigation and wastewater service, at various consumption levels. Information on rates and rate structures across the state were compiled into a Frequently Asked Questions report and tables and shared among utility managers. This information can assist elected officials and staff as they make decisions related to water and wastewater services during budget preparations.

The report and tables may be downloaded from the NC Water & Wastewater Rates and Rate Schedules webpage. Download the FY2008-09 rate sheet of any of the 498 utilities here.

In addition, we have also created an inventory of the tap (or connection) fees and system development charges ("impact fees") that are assessed by nearly 300 utilities in North Carolina. A short report and tables of tap fees and system development charges are available for download.

Click here for a link to our web page with tools, research results, training materials, resources and everything you would like to know about water and wastewater rates.

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Benchmarking tools and reports on rates and financial sustainability

Tools: The EFC developed a few rate setting and financial management tools that may be used by water utility managers and technical assistance providers. The tools include models that support local benchmarking, asset management, improved capital planning, and cash flow planning. All tools may be accessed for free on the Tools webpage.

The tools include an updated version of the EFC's popular Rates Dashboard, which allows each utility to benchmark its rates and view indicators on its financial cost recovery, affordability and conservation price signal of its rates. Other tools include a dashboard for using capital reserve funds to avoid rate shock when rate increases are necessary, and a capital improvement planning (CIP) tool for water and wastewater utilities.

Reports: The EFC produced two reports that tackle the issue of full cost pricing and using indicators to assess financial sustainability of water utilities. A third report discusses rate increases in North Carolina (published in the NC AWWA-WEA NC Currents journal). All three documents are free to download.

Beyond the Operating Ratio (pdf), by EFC research associate Sean Hughes
Current practice among investors, policy makers, and industry groups for identifying the condition of physical capital in water and wastewater utilities includes the use of several key financial ratios, such as Operating Ratio, Age of Plant, Fixed Asset Turnover and Infrastructure Condition. However, these ratios are frequently misinterpreted by users of the data who are unaware of the impact of inflation upon the ratios. This report explores distortions in key financial indicators.

The State of Full Cost Pricing: Full cost pricing among public water and sewer utilities in the southeast (pdf), by EFC Project Director Andrew Westbrook
An examination of full cost pricing practices among utilities in the southeastern United States, including topics on balancing the books, paying for debt, active debt, reserves, and case studies.

How Many Utilities in NC are Raising Residential Rates, & By How Much? (pdf), by EFC Project Director Shadi Eskaf, in NC Currents 2009 Summer journal
Using 2009 rate survey data from 498 utilities, the EFC explores and explains utility rate increases in North Carolina.

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Guidelines for NC Water Systems: Designing Rate Structures that Support Your Objectives

Cover Page of the EFC Water Rate Setting Guidelines The EFC developed concise rate setting guidelines to assist utilities in designing rate structures that take into consideration state and local policy goals and objectives. These guidelines cover the new state legislative requirements on water rate structures (based on the 2008 Drought Bill), provide important lessons about the links between rates and consumption, and demonstrate a step-by-step guide into assessing each component of a rate structure design to allow utility managers to optimize their rate structures in a way to support their policy goals, such as encouraging conservation, maintaining affordability, or creating incentives for businesses.

Click here to download the guidelines (777 Kb, pdf) or here to listen to a recorded webinar on these guidelines.

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Presentations and training materials on rates and rate setting

A comprehensive list of presentations and training materials, including recorded webinars that you may access freely, will be listed here soon. All of the presentations are currently listed on the EFC's main Events and Trainings page, under the "Water and Wastewater" subheading. A few of the presentations and trainings are listed below:

Water Rate Setting Guidelines (recorded webinar in June 2009). The EFC produced new guidelines for water and wastewater utility managers on setting rates and designing rate structures that support the objectives and policies of the utility. Essential information and step-by-step instructions on the overall design of the rate structure were presented by Shadi Eskaf. Click here for a copy of the powerpoint presentation.

State of Rates: North Carolina's Water and Wastewater Rates in 2009 (recorded webinar in May 2009). A presentation by Shadi Eskaf and Chris Nida (North Carolina League of Municipalities) on current rates and rate setting practices in North Carolina, demonstration of the Rates Dashboards, discussion of rate structure designs, and explanation of new state law affecting the choice and use of specific water rate structures. Click here for the powerpoint slides.

Water and Sewer Infrastructure Funding Strategies. A two-day workshop in January 2009, covering finance, funding and interlocal partnerships information.

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Background: Why focus on financial management?

The capacity of systems to provide service often comes down to their ability to raise and manage the revenue needed to operate their facilities, pay their staff and pay for capital improvements. Local systems are provided a lot of flexibility by the State of North Carolina in how they manage their finances and, as a result, there is a wide variation across the state in the level of financial management ranging from systems that are on the verge of bankruptcy to AAA bonded rated systems. The vast majority of state residents are served by government owned systems in which local boards control the majority of financial management tasks ranging from rate setting to capital planning. The Local Government Commission monitors the general financial well being of local governments, but plays a relatively minor role in how local governments set rates and plan for capital. The NC Utilities Commission approves rates set by investor owned utilities that directly charge their customers for water services (many in number but serving a relatively small percent of NC's population). Utilities such as not-for-profit water corporations and small private systems such as mobile home parks do not have their finances overseen by any statewide entity. Given the decentralized responsibility for rate setting and financial management, the EFC believes that direct assistance and training can have a major impact on how systems finance their operations. The EFC continuously performs series of tasks to help utilities and technical assistance providers better understand the financial capacity of local utilities, and provides direct training and advising services to systems on financial planning and rate setting techniques.

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