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North Carolina Rates Dashboards
Capacity Development Support Banner

This interactive rates and financial benchmarking dashboard is designed to assist utility managers and local officials with analyzing residential water and wastewater rates against multiple characteristics, including utility finances, system characteristics, customer base socioeconomic conditions, and geography. Financial indicators are added in a separate tab, and a video tutorial is available describing how to use the 2010 dashboard. This dashboard is funded by the U.S. EPA. Dashboards in previous years were also funded by the Public Water Supply Section of NC DENR.

Download Adobe Flash Player to run the Rates Dashboards.
Get Adobe Flash Player

Icon of Rates Dashboards

Rates Dashboards for Other States

Annual Reports, Tables, Rate Sheets, Other Information on NC Water & Wastewater Rates

View a video tutorial on using the NC Rates Dashboard

Please allow 30-60 seconds for the dashboards to load. Click here for troubleshooting tips.

January 2013 Rates Dashboard

Image of the NC Rates Dashboard

Updated: May 2, 2013.

Start the Dashboard

View a video tutorial using the 2010 version

FY2013 (January 2013) residential rates for 507 utilities across North Carolina can be compared with:

  • All other utilities in the State,
  • Utilities of the same size,
  • Utilities with similar operating revenues,
  • Utilities with the same water source,
  • Utilities in the same river basin,
  • Utilities within 50 miles,
  • Utilities in the same regional council of government,
  • Utilities in counties of the same economic tier, and
  • Utilities that serve communities with similar income levels

You can compare rates for 0 to 15,000 gallons/month at 1,000 gallon intervals

You can also raise rates by up to 50% and observe the (hypothetical) effects on the utility's rates, revenues and rate affordability.

The following measures for the selected utility are compared to key indicators or to the utilities within the selected comparison group:

  • Monthly water/sewer bills,
  • Monthly bill as % Median Household Income for the service community,
  • Conservation pricing signal, and
  • Operating ratio.

Starting in 2010, we added financial indicators to a tab titled "Performance Benchmarks." These are indicators calculated from audited financial data provided by the Local Government Commission. The indicators include:

  • Operating ratio with depreciation
  • Operating ratio without depreciation
  • Debt service coverage ratio
  • Quick ratio
  • Days cash on hand
  • Debt-to-Equity ratio
  • Asset depreciation
  • Transfers in/out

Track how your bills compare to others at the low, average and high end of residential consumption.

 

Troubleshooting

The dashboards are Flash (swf) files that should automatically run on your web browser once it is launched. The dashboards may take 30 - 60 seconds to load on your browser. If you are having trouble accessing the dashboards, try the following steps:

1. Download Adobe Flash Player 9.0 (or later) on the browser you are using to access the dashboards (Internet Explorer, Firefox, Chrome, Safari, etc.).
Get Adobe Flash Player

2. If an error message appears warning about running scripts, accept the scripts to launch the dashboards.

3. If you are still having trouble accessing the dashboard, try switching to another web browser (use Firefox instead of Internet Explorer, or vice versa). You may need to download Flash Player 9.0 again before you proceed.

4. For more help, please call Shadi Eskaf.