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    North Carolina Rates Dashboards
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These interactive rates dashboards are designed to assist utility managers and local officials analyze residential water and wastewater rates against multiple characteristics, including utility finances, system characteristics, customer base socioeconomic conditions, geography and history.

Download Adobe Flash Player to run the Rates Dashboards.
Get Adobe Flash Player

View a video tutorial on how to use the Dashboards.

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Rates Dashboards for Other States

Annual Reports, Tables, Rate Sheets, Other Information on NC Water & Wastewater Rates

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allow 30-60 seconds for the dashboards to upload. Trouble accessing dashboards?

NC Water Services
FY 2008-09 rates
NC Water & Sewer Bills
0 to 14,000 GPM
FY 2008-09 rates
NC Water & Sewer Bill Changes Over Time
1986-2009 rates
Dashboard #1 icon
Dashboard #2 icon
Dashboard #3 icon
  • Rates comparison
  • Conservation price signals
  • Financial health
  • Affordability
  • Rates comparisons at various levels of consumption
  • View your rate changes over time
  • Compare with others, inflation, CPI, and CCI
Updated: April 14, 2009
Updated: April 14, 2009
Updated: November 11, 2009

 

Troubleshooting

The dashboards are Flash (swf) files that should automatically run on your web browser once it is launched. The dashboards may take 30 - 60 seconds to load on your browser. If you are having trouble accessing the dashboards, try the following steps:

1. Download Adobe Flash Player 9.0 (or later) on the browser you are using to access the dashboards (Internet Explorer, Firefox, etc.).
Get Adobe Flash Player

2. If an error message appears warning about running scripts, accept the scripts to launch the dashboards.

3. If you are still having trouble accessing the dashboard, try switching to another web browser (use Firefox instead of Internet Explorer, or vice versa). You may need to download Flash Player 9.0 again before you proceed.

4. For more help, please call Shadi Eskaf at (919) 962-2785 or Andrew Westbrook at (919) 966-4199.


Rates Dashboard #1: NC Water Services

Watch a tutorial on using this dashboard

Residential user rates can be compared with:

  • All other utilities in the State,
  • Utilities of the same size,
  • Utilities with the same water source,
  • Utilities in the same river basin,
  • Utilities within 50 miles,
  • Utilities in the same regional council of government, and
  • Utilities in counties of the same economic tier
  • Utilities that serve communities with similar income levels

The following measures for the selected utility are compared to key indicators or to the utilities within the selected comparison group:

  • Monthly water/sewer bills for 5,000 gallons,
  • Monthly bill for 5,000 gallons as % Median Household Income for the community,
  • Conservation pricing signal, and
  • Operating ratio.

In addition, system financial health and customer demographic profiles are provided for each utility. If you want to see how rates in your community stack up, or measure the financial health of your utility, click on the dashboard below.

 

Rates Dashboard #2: NC Water & Sewer Bills 0 to 14,000 GPM

Compares the FY08-09 monthly bills at various levels of consumption, between 0 to14,000 gallons/month, among 443 utilities. Track how your bills compare to others at the low, average and high end of residential consumption.

 

Rates Dashboard #3: NC Water & Sewer Bill Changes Over Time

This dashboard compares how each utility's water and sewer bills for 0 - 15,000 GPM have changed between 1986 and 2009. Bill changes for any bill from selected years to 2009 are compared to:

  • Bill changes from other utilities,
  • Inflation,
  • Consumer Price Index, and
  • Construction Cost Index.

 

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Download the Dashboards to Your Computer

We are providing the dashboards as Microsoft Powerpoint files for download.

The NC Water Services and the NC Water & Sewer Bills 0 to 14,000 GPM dashboards are available for download for a combined price of $50.00. Employees of the water/sewer utilities or local governments that participated in the FY 2008-09 rates survey may download the dashboards for free. We will continue to provide the downloadable dashboards for free to participating utilities each year.

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