Would you like us to host an online demonstration
on how to use the Rates Dashboard?

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Access the Dashboards Online
You will need Adobe Flash Player 9 or later to view these dashboards.
Please allow 30-60 seconds for the dashboards to upload. Trouble accessing dashboards?

NC Water Services FY 2007-08 rates	NC Water & Sewer Bills 0 to 14,000 GPM FY 2007-08 rates	NC Water & Sewer Bill Changes Over Time 1986-2008 rates
Rates comparison Conservation price signals Financial health Affordability	Rates comparisons at various levels of consumption	View your rate changes over time Compare with others, inflation, CPI, and CCI
Updated: June 9, 2008	Updated: June 9, 2008	Updated: April 2, 2008

Troubleshooting

The dashboards are Flash (swf) files that should automatically run on your web browser once it is launched. The dashboards may take 30 - 60 seconds to load on your browser. If you are having trouble accessing the dashboards, try the following steps:

1. Download Adobe Flash Player 9.0 (or later) on the browser you are using to access the dashboards (Internet Explorer, Firefox, etc.).

2. If an error message appears warning about running scripts, accept the scripts to launch the dashboards.

3. If you are still having trouble accessing the dashboard, try switching to another web browser (use Firefox instead of Internet Explorer, or vice versa). You may need to download Flash Player 9.0 again before you proceed.

4. For more help, please call Shadi Eskaf at (919) 962-2785 or Andrew Westbrook at (919) 966-4199.

Rates Dashboard #1: NC Water Services

Residential user rates can be compared with:

• All other utilities in the State,
• Utilities of the same size,
• Utilities with the same water source,
• Utilities in the same river basin,
• Utilities within 50 miles,
• Utilities in the same regional council of government, and
• Utilities in counties of the same economic tier

The following measures for the selected utility are compared to key indicators or to the utilities within the selected comparison group:

• Monthly water/sewer bills for 5,000 gallons,
• Monthly bill for 5,000 gallons as % Median Household Income for the community,
• Conservation pricing signal, and
• Operating ratio.

In addition, system financial health and customer demographic profiles are provided for each utility. If you want to see how rates in your community stack up, or measure the financial health of your utility, click on the dashboard below.

Rates Dashboard #2: NC Water & Sewer Bills 0 to 14,000 GPM

Compares the FY07-08 monthly bills at various levels of consumption, between 0 to14,000 gallons/month, among 443 utilities. Track how your bills compare to others at the low, average and high end of residential consumption.

Rates Dashboard #3: NC Water & Sewer Bill Changes Over Time

This dashboard compares how each utility's water and sewer bills for 0 - 15,000 GPM have changed between 1986 and 2008. Bill changes for any bill from selected years to 2008 are compared to:

• Bill changes from other utilities,
• Inflation,
• Consumer Price Index, and
• Construction Cost Index.

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Download the Dashboards to Your Computer

We are providing the dashboards as Microsoft Powerpoint files for download.

The NC Water Services and the NC Water & Sewer Bills 0 to 14,000 GPM dashboards are available for download for a combined price of $50.00. Employees of the water/sewer utilities or local governments that participated in the FY 2007-08 rates survey may download the dashboards for free. We will continue to provide the downloadable dashboards for free to participating utilities each year.

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