These free, interactive Rates
Dashboards are designed to assist utility managers and local officials to
analyze residential water and wastewater rates against multiple characteristics, including:
- utility finances,
- system characteristics,
- customer base socioeconomic conditions,
- geography, and
The Rates Dashboards are tools designed and produced by the Environmental Finance Center as part of projects to annually survey and analyze rates data from different states. Rates data are collected from approximately 85-90% of all local governments and non-profit utilities in half of these states. Other products from the rates analyses include annual reports and tables of rates across the state, and copies of the hundreds of rate sheets analyzed. All of this information is provided free of charge on our website.
The rates surveys are conducted in partnership with state agencies in different states.
You will need Adobe Flash Player 9 or later to view these dashboards.
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In the following tutorial, we will walk you through using one of the Water and Wastewater Rates Dashboards. Although the tutorial uses the example of the North Carolina Rates Dashboard, as of 2010, all other dashboards and all later versions of the dashboards portray information in the same manner and are used in very similar ways. Even though each dashboard has its own unique features which are not covered in this tutorial, watching this tutorial should help you use all of the Rates Dashboards on this website. You may watch the videos consecutively for an overview of the entire tool, or select a particular aspect of the dashboard that you want to know more about. The videos are all uploaded on YouTube, with running transcripts (closed captioning) provided. Here is a transcript of all 9 videos (pdf).
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||Benchmarking Utilities' Rates and Finances for Decision and Policy Makers (pdf)
June 2011. Article presented at the International Water Association's 4th Leading Edge Conference on Strategic Asset Management, held September 27-30, 2011, in M?heim an der Ruhr, Germany
The Rates Dashboard is an interactive, visual benchmarking tool developed to assist water and wastewater utility managers
and decision-makers to compare rates across a given region while simultaneously considering utility financial, customer
affordability and socioeconomic indicators, without having to navigate through the underlying data. In this paper,
we describe the creation of the dashboard, its elements and its applications. The Rates Dashboards are proving to be
useful in communicating the information that decision-makers need in order to adopt reasonable rates for water and
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